Store Policies


Auntie Moo's offers several online payment methods including Amazon Payments, Google Checkout, PayPal, and Mastercard, Visa, Discover .  Payments can also be accepted over the phone, or via regular mail with a check or money order.  To mail a payment or contact us via phone we can be reached here:

Auntie Moo's
1171 S. Robertson Blvd. #241
Los Angeles, CA 90035
Phone: 424-234-9693


Retail orders are typically made and shipped within 3 business days not including weekends and U.S. holidays.  Wholesale orders can take a week or longer depending on the size of the order.  All orders are charged a flat rate and ship via the United States Postal Service (USPS).   Various shipping choices with prices can be calculated during checkout in the shopping cart.


You may return items within 14 days of delivery for a full refund.  Please note that if you wish to exchange product(s) return shipping costs are the sole responsibility of the customer.  

You should expect to receive your refund within 2-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, and the time it takes us to process the return once we receive it.

If you need to return an item, simply login to your Account (at the top of the page), view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Privacy is taken very seriously at  We will not provide, rent, or make available in any way, our customer information to any parties outside of
Any information collected during the shopping experience is used to fulfill your order, advise you on the status of your order and/or improve your shopping experience.  Unsolicited mailings, e-mail or physical mail, or phone calls are not made.

When you subscribe to our mailing list, you will only receive emails from  regarding coupons, new products, promotions or sales. We do not share our mailing list with anyone. You may unsubscribe anytime by clicking the unsubscribe link at the bottom of the email newsletter.